Discount Tire

Update: the wait without an appointment just to speak with an associate was about 90 minutes. It’s a Saturday morning and it’s busy. I get it. But when you say “we’ll be with you shortly” and then take 80 minutes just to speak with an associate, that’s a bit much. Finally spoke with an associate, first name starts with D. Helpful, knowledgeable, and friendly even though I wasn’t at this point. Good job. Not his fault that I had to wait so long. I got to the store at 9:15, was helped at 10:35. Vehicle promised back to me by 2:00pm. I initially only gave two stars, see below: Waiting room full of people on a Saturday morning in July 2023. One guy at the desk that hasn’t called up a customer in an hour. Associates laughing and joking about customers. This place has gone downhill in the past year. Take my advice, go somewhere else for your tires. Two stars because they generally have better prices than some other shops. One of the associates, first name starts with C (not pictured), looks like he’s either stoned or severely hungover (or both) and giggles every few seconds. “Thank you for calling Southaven Discount Tire, the greatest store in Memphis.” The only associate that looks like he’s working is Tyler. Props Tyler. Waiting for over an hour just to speak with an associate is unacceptable. Part of the issue may have been that their waiting list system was crashing or useless or both. Still, improvise. Use a pen and paper. It’s ridiculous. Get it together.

This is the 2nd time I have visited this located in the past 3 months. The first time, they patched my tire for free! I had not been a customer there previously and they still patched the tire for free. I decided right then I was going to come back to get my new tires. Went this morning and they were packed! I had an appointment thankfully, so I was checked in already. My 2 new tires were put on my car in about 30 minutes. Super fast! Very friendly staff. Will definitely be back for the other 2 tires later this year!

Would not recommend! They looked me in my face and told me that they rotated my tires and did not. My tire was literally flat all the way to the ground the next day after I told them that I have anxiety and that I travel 30 min to and from work everyday. They do not care about safety at all. They will tell a woman anything. I would suggest women take their husband or father with them when it comes to car services. I could have lost my life on the highway due to them not telling me the truth because they did not want to service me on a busy day.

Do not miss coming here. Forget gateway or other tire shops. This facility gave an amazing service. From Josh setting me up with what rims and tires I wanted, to the tire guys saving my old rims. I appreciate the K-love radio playing in the background and complimentary water bottle. Thank you guys for the hard work. Affordable prices and great communication on my cars ready time.

How can you quote an "out of the door" price on a veteran discount and then charge an extra 80$. That is a disgrace to my veteran husband who is elderly and trusting. He did not catch the error until we went to pick it up(I know we should of looked t it first). When he ask about his quoted price when we picked up my car, he was basically told "to bad". If you call and compare prices or are told you will get a VA discount that is not the final "out the door" price. BUYER BEWARE! Veterans be careful!! i I suggest you not trust or assume the price given are even correct. How sad to rip your senior veterans off that way. Shame on you! I feel I am owed a $80 refund for the mounting fee that was not quoted. I am sure I will never get it. I will never shop there again and continue to tell my stoty until you make this right. We have 4 vehicles, what a loss for this company.